Support

How to reach us.

One person answers. Send the details below and the first reply is usually the fix.

If you bought a plan

Reply to your Stripe receipt. It went to the email you paid with, and replying from that address proves the order is yours. Lost your key? Enter the email you paid with at /recover.

If you have not

Post in the launch thread on Reddit, or leave your email on the waitlist form on the home page and we will write to you.

What to include

• Your macOS version (Apple menu, About This Mac).
• The plan you have.
• The last four characters of your licence key. Never send the whole key.
• What you did, what you expected and what happened instead. A screenshot helps.

Before you write

The questions on the home page cover activation, lost keys and what happens when a plan ends. The Readiness drill in the app (Manage, Readiness) checks every book, file, map and the assistant, and names what is wrong.